Existing Clients
1300 720 110
New Enquiries
1800 100 747
banner

3 tips for when your lender won’t return your calls

May 14, 2014 | Business or line of credit loans, First Home Buyer, Home Loan Information & Tips, Resources

In a perfect world, your prospective mortgage lender would be on hand to answer any questions and help your loan application make its way to the approval stage swiftly.

Unfortunately, this isn’t always the case.

If for whatever reason your lender feels like you’re not a good borrowing candidate, you could find yourself on the other end of a telephone line with nothing but a ringing phone that won’t pick up to keep you company.

Instead of getting worked up, it might be better to follow some golden advice when it comes to relationships on the rocks: Sometimes you need to move on.

Here are three tips that might help you make the most of the situation and save you further financial heartache down the line.

Stay calm

Rejection doesn’t feel good, and while your first response might be to get angry, this won’t do anyone any good, least of all you.

Take some deep breaths and try to remember that at the end of the day, mortgage lenders have a job to do. If they decide you’re too much of a risk, you shouldn’t take it personally. And even though there’s nothing quite as annoying as being ignored, letting your emotions get the best of you can do more harm than good.

Get answers

With that said, you do deserve an explanation for why you’ve suddenly fallen so far down the list of your lender’s priorities. Stay calm and politely ask your lender to tell you why your mortgage application has been rejected. If you can’t get a hold of them over the phone, try email.

If you’re still getting the run around, it may be time to try your luck elsewhere.

Move on

There is no shortage of lenders on the market, and you may find that some are more willing to work for your business than others. By utilising a qualified mortgage manager, you can explore your loan options and find a lender who makes you a priority instead of leaving you feeling unwanted.

DOWNLOAD OUR
FREE GUIDE

Do you want terrific returns on property?

Minimise risk and master the essentials of investing in property

Download our Free Guide

Free guide for first home buyers!

Start your home buying journey with all the facts you need

Download our Free Guide

Enquire online

Don’t just take our word for it
arrow
Jesse, Rozelle, NSW
My partner and I connected with Mortgageport after being dissatisfied with what other brokers were offering. Clint said he could do much better for us and he delivered! It didn't matter that we had some financial hurdles to overcome, Mortgageport looked at us as people and understood what we needed. Very happy to recommend Clint and the team to anyone looking for a better deal.
Simone, Caloundra, QLD
As a first home buyer in an extremely difficult and high demand market, I could have easily been overwhelmed with the process of buying. Julianne Walsh was introduced to me initially when I was not 100% financially ready to purchase. She provided advice on what I needed to achieve and made suggestions on how I could personally reach these goals, in order to be in a better financial position. Over the course of 11 months while I focused on these goals, Julianne would reach out to me every few months to see how I was going and would provide me with the words to motivate me to keep saving. To not be forgotten in a very busy environment was refreshing, I wasn’t just a number! Whilst I navigated my way through purchasing my soon to be home, Julianne was always only a phone call away. As a first time buyer you have questions that you might feel embarrassed to ask, not with Julianne. Her level of communication, efficiency and commitment constantly exceeded my expectations, not to mention her kind and patient personality. Thank you Julianne for helping me achieve my goals!
Ryan, Neutral Bay, NSW
I would like to highly commend and recognize Christian for his exceptional work regarding my recent home loan. With my particular loan, there were many complications and obstacles that arose that were out of his control and Christian managed the process professionally and ensured that I was well informed throughout to a level that I am sure is above and beyond most standard loans. We settled on time and achieved a great result all round. I wanted to send this to you and thank him. I will be recommending him to anyone I know who is looking for a home loan or to refinance and would be happy to provide a reference or quote in any marketing material. Thank you again, Christian, you've done an incredible job!
Adrian, Gold Coast, QLD
Such a great team and very knowledgeable. We were recommended to use them by a friend and honestly I couldn't think of a way to make the process better or smoother. Very very helpful and understanding, also very easy to talk to. I would absolutely recommend them. Special shout out to Clint.
John Paul, Boondall, QLD
Julianne came highly recommended from a friend who used her services many times before. Her abundance of knowledge, ability to understand my situation and approachable nature took all the stress away and allowed me to continue on with my busy work schedule with very little interruptions. She was contactable day and night, very professional and friendly and i could have not of asked for a nicer person to be dealing with. I would not hesitate in recommending family and friends to Julianne in the future.
Frances, Barton, ACT
“Dear Col, Well the house has exchanged!! I would like to thank you for all your dedication and persistence in order for this to happen. I know you said that you were only doing your job but your efforts were above and beyond the normal call of duty. Thank you”
Kim & Paul, Dee Why, NSW
“Mortgageport was originally recommended to us by our financial adviser. We are very busy people and don’t have the time to dedicate to finding the best home loan for our needs. We were glad that Mortgageport stepped in to help us. We found that they were pleasant and thorough and really knew what they were doing, this gave us a lot of confidence. We would recommend them to anyone looking for a home loan.”
Jessica, Seven Hills, NSW
“Thank you for the excellent service your company provided us with our recent refinancing of our loan. The speed you executed all correspondence with us, either with fax, phone or post was outstanding. It was so good to just sit back and feel everything just fall into place. All your staff were courteous, friendly and understanding of our needs. In particular Gloria who looked after us from start to end. Please thank all your staff involved with our financial needs.”
Marisa, Isaacs, ACT
“We are a boutique accounting practice in Canberra with a focus on property investors. Our clients are delighted with the incredible research and effort that Mortgageport make, the feedback is always so positive. Of course with this type of feedback, without reservation, we recommend Mortgageport to anyone that needs a loan. I personally always use Mortgageport for my own personal financing needs; they are knowledgeable and always have my best interests at heart. Every team member at Mortgageport goes the extra mile, I am not just a number but a client that is well looked after and my concerns always matter.”
Susie, Sydney, NSW
“Dear Glen, I would just like to express how impressed I have been with Beth, she has been a great support and her assistance has been invaluable, I could not have done without her advice; being rather a novice at all this it has been so good to have her advice and backup which she does in both a professional and empathetic manner.“
Linda, Chatswood, NSW
“Mortgageport did a brilliant job! I never ceased to be amazed at your patience and perseverance, not to mention efficiency, while organising the refinancing of our existing loans and financing the new property at Wobby Beach. We are very pleased with the way you set up the loans with St George and have found them extremely efficient and helpful.”
Fay, Boonah, QLD
“We were initially referred to Michael McKelvie at Mortgageport in early 2005 when we wanted to begin to put together a portfolio in Queensland. Our dealings with Michael went so smoothly, that we have continued to deal with him through multiple transactions to the present day. In our experience Mortgageport has a great team, they are professional and timely and have been able to provide exactly the right product for our needs. We have even utilised Mortgageport for personal real estate purchases as well. We continue to use Michael McKelvie and Mortgageport and will continue to do so, and have recommended Mortgageport to others and have absolutely no hesitation in doing so.”
Michael, Sydney, NSW
“I had an investment loan with a major lender for a holiday rental property in Culburra Beach. Unfortunately, I was not given a very good deal and I was also disappointed with the level of customer service. After investigating my refinancing options, I found that Mortgageport offered the tailored approach I was after. I wanted the process to be simple, streamlined and above all personalised. Glen Spratt, Mortgageport Managing Director, took the hassle out of the process by dealing directly with my accountant and the bank, briefing me when necessary. Glen secured a competitive rate and managed my expectations about dealing with the Bank of South Australia, a lender I hadn’t dealt with previously. I have been extremely satisfied with the outcome and have already recommended Mortgageport to five other colleagues.”
Loli, West Hoxton, NSW
“I am overwhelmed with how efficient you and your office are. I was advised by a friend that these things take weeks to put together. Well wait till I tell her it only took 24 hours. Once again, thank you for all your help.”
Jane, Rosebery, NSW
“Dear Michael, We remember you well from a few years back. We know we are in capable hands and all our contacts with Mortgageport consultants have been highly professional and positive.”
Chris, Canberra, ACT
“I have dealt with Mortgageport on two occasions now (specifically with Michael McKelvie) and have found not only their service to be of the highest professional standard, but they are also such a lovely friendly team to deal with. In a country where I feel the service industry has to a large degree fallen apart, the team at Mortgageport have always gone above and beyond the call of duty to address and guide me and my young family with time, patience and a really easy-going approach with all our mortgage related endeavors. I am not an investment banker or necessarily fabulous with facts and figures but still believe in equity and sustainable growth. I look forward to working with Mortgageport to develop a property portfolio now and well into the future.”
Tim, Maroubra, NSW
“I was introduced to Mortgageport by my father (one of Mortgageport’s first customers), back in late 2002 when I bought my first home. Since then, I have transacted four additional mortgages using their services. Each time I have found the advice to be professional, accurate and insightful as the staff draw from their considerable experience base. I am repeatedly delighted by their friendly personable approach, and the efficiency and speed of the way they do business.”
arrow
Contact us for help with your finances