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Most customer support & success teams struggle to maintain a centralised knowledge base and provide good quality self-service through scale.

Knowledge Bird’s training and consulting options help your team change how they solve problems, so employees are more engaged and customers are happier.

How I Can Help You

Increase confidence

Learn how to lead and motivate your team to improve practices and increase value.

Reduce costs

Your knowledge base can become an effective training tool and self-service channel.

Improve productivity

Solving problems with knowledge speeds up resolution times and increases first-time fixes.

Increase customer satisfaction

When your support and success teams are engaged, your customers are productive and happy.

Next Success Level

Keys to a kickass knowledge base

6-week self-study program + coaching

01.

Learn how to help your customers find the answers they need

02.

Work through the program with your team at your pace

03.

Includes worksheets and a coaching session

What We Do

COACHING

For customer success and service delivery leads

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CONSULTING

For improvements to practices and processes

Learn More

TRAINING

Knowledge Centered Service and Intelligent Swarming

Learn More

My Customers Say …


28 May, 2019
Dave O’Reardon
Founder, CIO Pulse

I don't know anyone that knows more about IT knowledge management than Aprill Allen. There’s guidance in here that I refer back to all the time..


28 May, 2019
Mike
IT Operations Manager

The lessons are short and easy to read, and there are valuable insights from the first week.


28 May, 2019
Priti
Customer Success Lead

Aprill opened my eyes to all the aspects of self-service we weren’t paying attention to e.g. what to measure, how to remind customers we had a FAQ available, and more.

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