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Most customer support & success teams struggle to maintain a centralised knowledge base and provide good quality self-service through scale.
Knowledge Bird’s training and consulting options help your team change how they solve problems, so employees are more engaged and customers are happier.
How I Can Help You
Increase confidence
Learn how to lead and motivate your team to improve practices and increase value.
Reduce costs
Your knowledge base can become an effective training tool and self-service channel.
Improve productivity
Solving problems with knowledge speeds up resolution times and increases first-time fixes.
Increase customer satisfaction
When your support and success teams are engaged, your customers are productive and happy.
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Learn how to help your customers find the answers they need
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Work through the program with your team at your pace
03.
Includes worksheets and a full coaching session
My Customers Say …
What We Do
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Latest Posts
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12
JunWhat happens when self-service works well
It’s really exciting to see customer support and customer service becoming a career path of choice. In the 90s, customer service was something most people sought to transition out of. In my case, it was burnout that drove me to
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15
MayHow Can You Make Self-Service More Useful?–
Regardless of your industry, a knowledge base can completely revolutionise the way your customers and employees feel about using your product or service. Chances are, you already have a knowledge base. But if you’re getting less than desirable feedback from
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9
MayAre Chatbots Bad for Customer Service?
Chatbots are becoming a common part of our everyday online interactions. They help us with directions, to order food, and increasingly, they provide customer service. Many commercial websites have a chatbot cheerfully greet us on landing, standing ready to respond
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